Our specialists provides all the necessary information through various channels. Do you have questions about your account, need assistance with a game, or want to provide feedback, we’re here to help.
Phone Support
Our dedicated phone support line is available 24/7. Our trained representatives are ready to assist you with any inquiries or concerns.
Phone number: +6493011101
When calling, please have your account information ready to expedite the process. RollXO team aims to answer all calls promptly, but during peak hours, you may experience a long wait time.
Email Support
For non-urgent matters or detailed inquiries, email support is an effective option. Our team typically responds within 24 hours.
Email address: [email protected]
To ensure a swift response, include your account username and a clear description of your issue in the email. Attachments such as screenshots can be helpful when reporting technical problems.
Feedback Form
The feedback form on our website allows you to submit inquiries directly through our platform. This method is ideal for general questions or suggestions.
To use the feedback form:
- Navigate to the “Contact Us” section on the RollXO website
- Fill in the required fields (name, email, subject)
- Describe your query or feedback in detail
- Click “Submit”
Our team reviews all submissions and responds via email within 1-2 business days.
Live Chat
For immediate assistance, our live chat feature offers real-time support. Live chat is available directly on the Roll XO website.
To initiate a live chat session:
- Click the chat icon in the bottom right corner of any page
- Enter your name and email address
- Type your question or concern
- A support agent will join the chat promptly
Live chat support is available from 10:00 AM to 2:00 AM NZST, seven days a week.
Choosing the Right Contact Method
Consider the nature and urgency of your inquiry when selecting a contact method:
- For immediate assistance: Use live chat or phone support
- For account-specific issues: Phone support is recommended
- For detailed inquiries or feedback: Email or the feedback form are suitable
- For quick questions: Live chat is ideal
Response Times
We strive to address all inquiries promptly. Typical response times are:
- Phone: Immediate (may include short wait times during peak hours)
- Live Chat: Immediate to 5 minutes
- Email: Within 24 hours
- Feedback Form: 1-2 business days
Contact Information
RollXO Casino NZ 22 Royal Viking Way, Lynfield, Auckland 1042, New Zealand
Have you already tried our FAQ? It contains lots of information about the website and answers to most questions about using [email protected].
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